The Effects of Optical Cable Fault on Customer Complaints 


Vol. 40,  No. 2, pp. 325-333, Feb.  2015


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  Abstract

In this paper, we are aim to analysis the effects of optical cable fault on customer complaints. We considered several causes: the elapse time to allow repair from the optical cable fault, whether working day or not, seasonality and human error, external construction, optical cable cutting or core banding that is controllable causes and natural disasters, vehicle crash, fire that is uncontrollable causes. The results of analysis are as follows: First, customer complaints increase through indifferencial relationship when using the production function for the number of expected victims and elapsed time due to the optical cable fault. Second, not only the elapsed time but also controllable variables, human error, external construction, the core cut occurs, increased customer complaints due to optical cable faults.

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  Cite this article

[IEEE Style]

S. Jung and K. C. Cha, "The Effects of Optical Cable Fault on Customer Complaints," The Journal of Korean Institute of Communications and Information Sciences, vol. 40, no. 2, pp. 325-333, 2015. DOI: .

[ACM Style]

So-Ki Jung and Kyoung Cheon Cha. 2015. The Effects of Optical Cable Fault on Customer Complaints. The Journal of Korean Institute of Communications and Information Sciences, 40, 2, (2015), 325-333. DOI: .

[KICS Style]

So-Ki Jung and Kyoung Cheon Cha, "The Effects of Optical Cable Fault on Customer Complaints," The Journal of Korean Institute of Communications and Information Sciences, vol. 40, no. 2, pp. 325-333, 2. 2015.

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pISSN : 1226 - 4717
eISSN : 2287 - 3880